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Payment methods: We accept Paypal*, Visa, Mastercard, American Express, Apple Pay and Google Pay.

*You can pay with Paypal without having a Paypal account by clicking Pay with Debit or Credit Card, fill in your details, and your card will be charged immediately (just like any other purchase).

Please contact if you face any payment difficulties.


We ship to all parts of the world from Singapore.

More information on shipping fees and delivery times:

Deliveries might be delayed due to public holidays. If you have yet to receive your orders after the estimated delivery date, please feel free to drop us an email at

Exchange and Refund Policy

All orders are non-refundable and non-exchangeable. We do not entertain any changes in order once payment has been made and order has been processed.

We apologize if you have received the wrong items or your items appear damaged. Please send an email to with the following information within 2 days of receiving the parcel:

  • Order number, full name and shipping address
  • Photos of the damaged items including packaging

Please note that Prompts will not be liable for any damage caused by our shipment service providers.